Course title: Assertiveness Skills

Duration: 1 day

 Cost: £195 plus VAT

 Description:

 Assertiveness is the behaviour that helps us to communicate our needs, wants and feelings clearly to other people without abusing their human rights in any way.

 Our assertiveness course examines the principles of assertive behaviour and how individuals can achieve more through direct and clear communication. 

 Delegates will learn how to meet other people’s needs without compromising their own needs, examine the relationship between body language and behaviour and review their own strengths. 

The course covers:

 what assertiveness is and why is it important

Behaviours

Roles and Responsibilities

Assertion Techniques

Positive Self-Talk

Transactional Analysis

Specific Techniques - Broken Record, Fogging, Free Information, Negative Assertion, Negative Enquiry, Self Disclosure, Workable Compromise

Choosing the Right Style of Behaviour

Becoming More Assertive

Good Communication

Anger and Criticism

Recognizing Behaviours.

There is no pre-course preparation and no prerequisite for this course.