Course title: Customer Relationship Management - Improving Customer Value & Profitability

Course title:

 Duration: 2 days

 Cost: ¬£595 plus VAT



 Even amidst the distractions of complexity, uncertainty and risk, staying customer-centric remains vital to long-term business sustainability.  How your organization treats its clients or customers is very important therefore customer relationships are at the heart of every business.  When you manage your customers well, they become good customers. 

 Over the past twenty-five years, customers have become more demanding.  At one time customers considered only price and quality.  Now they want products and services with fast delivery, wide variety, state-of-the-art technology, low cost, high quality, convenience and excellent service.  Meeting the needs of your customers and exceeding their expectation is crucial for the long-term profitability of your business. 

 In highly competitive markets where products and services are similar, putting customers first is a sensible strategy for building the business because satisfied customers return and tell others.

 This training course is highly interactive and our approach helps delegates to stay focused on their customers with innovative and effective approaches to marketing, customer services and sales.  It challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy.

 There is no pre-course preparation and no prerequisite for this course


  If you would like to attend this course, please check the course available dates and complete our course enrolment form. 

 Please contact us if you require more information on any of our consultancy and training services.